Operations and General Management

This subject covers the key concepts of the field of operations management, and its role and contribution to supply chain management and general management. Topics include operations strategy, operations focus, order-winners/ qualifiers, operations based competitiveness, and the relationship between operational capabilities, market requirements and overall business strategy. It also includes key topics in capacity management, technology strategy, facilities location and design, process choice and quality management factors. Opportunities for redesigning and improving supply chains will be highlighted. Benefits of continuous improvement are covered, based on world’s best practices and companies. The role of leadership in ensuring workforce alignment and motivation is developed and illustrated. Key principles of business excellence are outlined and applied to supply chain and general management.