Intercultural Professional Communication

This subject enhances students’ ability to communicate effectively and strategically in English-speaking professional settings in Australia and internationally. Students will acquire research-based discourse analytic tools to understand workplace cultures and norms of interaction, and develop practical skills in advanced spoken and email-based workplace interaction. Topics include opening and closing conversations, engaging in small talk, raising sensitive issues with peers and superior, making and responding to requests, complaints, and refusals from a position of strength and weakness, structuring short ad hoc speeches, participating in job interviews, and understanding cultural norms of humour, sarcasm and non-literal language use. There will be an emphasis throughout on intercultural differences and awareness raising of how cultural norms impact interaction.